Privacy Policy
Last Updated: January 2025
At FuseHolders Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We respect your privacy rights and are dedicated to maintaining transparency about our data practices.
This policy applies to all information collected through our website, including any services, features, or content we provide. By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.
1. Information We Collect
We collect various types of information to provide and improve our services to you. This includes personal information that you voluntarily provide when you contact us, request quotes, place orders, or interact with our website in any way. Personal information may include your name, email address, phone number, company name, shipping address, billing information, and any other details you choose to share with us.
We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, time spent on pages, and referring website addresses. This information helps us understand how visitors use our website and enables us to improve user experience and site functionality.
Additionally, we may collect information through cookies and similar tracking technologies. These technologies allow us to remember your preferences, understand your browsing patterns, and provide personalized content. You can control cookie preferences through your browser settings, though disabling cookies may limit certain functionality of our website.
2. How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve our services. Primarily, we use your personal information to process your orders, respond to your inquiries, provide customer support, and communicate with you about your orders or requests. We may also use your contact information to send you important updates about our services, product information, or promotional materials, but only if you have consented to receive such communications.
Technical information and usage data help us analyze website performance, identify trends, understand user behavior, and optimize our website's functionality and user experience. This analysis enables us to make data-driven decisions about website improvements, content updates, and service enhancements. We may also use aggregated, anonymized data for statistical purposes and business intelligence.
We may use your information to detect and prevent fraud, unauthorized access, or other illegal activities that could harm our business or users. This includes monitoring for suspicious patterns, verifying user identities, and implementing security measures to protect against potential threats. Additionally, we may use information to comply with legal obligations, resolve disputes, and enforce our agreements and policies.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website, conducting our business, or serving our customers, such as payment processors, shipping companies, email service providers, and analytics services. These third parties are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify.
We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our users or others. This includes responding to lawful requests from public authorities, cooperating with legal investigations, and complying with applicable laws and regulations in Malaysia and other jurisdictions where we operate.
In the event of a business transfer, merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information through a prominent notice on our website or by email. The new owner will be required to honor the commitments made in this Privacy Policy.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server configurations, regular security assessments, access controls, and employee training on data protection practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use industry-standard security protocols and technologies to safeguard your information during transmission and storage. This includes Transport Layer Security (TLS) encryption for data in transit and encryption at rest for stored data. Our servers are protected by firewalls, intrusion detection systems, and other security technologies designed to prevent unauthorized access.
Despite our best efforts, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. We encourage you to take precautions to protect your personal information, such as using strong passwords, keeping your account information confidential, and logging out when using shared computers.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including the type of information, the purpose for which we collected it, legal requirements, and our legitimate business interests.
For example, we may retain order information and transaction records for accounting and tax purposes as required by law, which may extend beyond the period during which you actively use our services. Customer service communications and inquiries are typically retained for a period sufficient to address follow-up questions and maintain service quality standards.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements. If you request deletion of your information, we will honor that request unless we have a legitimate legal basis for retaining it, such as compliance with legal obligations or resolution of disputes.
6. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access, update, correct, or delete your personal information that we hold. You can exercise these rights by contacting us using the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
You have the right to opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us directly. Even if you opt-out of marketing communications, we may still send you important transactional or administrative messages related to your orders or account.
Depending on your location, you may have additional rights under applicable data protection laws, such as the right to data portability, the right to restrict processing, or the right to object to certain types of processing. We will respect and facilitate the exercise of these rights in accordance with applicable law.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your preferences and activities on our website. Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, improve your browsing experience, and provide personalized content and advertisements.
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. We also use third-party cookies from service providers such as analytics companies and advertising networks to help us understand website usage and deliver relevant advertisements.
You can control cookies through your browser settings, including the ability to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our website may not function properly. For more detailed information about our use of cookies, please refer to our Cookie Policy.
8. Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies only to information collected by our website and services.
When you click on links to third-party websites or use third-party services integrated into our website, you are subject to the privacy policies and terms of service of those third parties. We do not endorse or assume any responsibility for the content, privacy policies, or practices of third-party websites or services.
We may integrate third-party services such as payment processors, shipping providers, or analytics tools into our website. These services may collect information about you in accordance with their own privacy policies. We recommend that you review the privacy policies of these third-party services to understand how they collect, use, and share your information.
9. Children's Privacy
Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will make reasonable efforts to remove such information from our systems upon verification of your identity and your child's age.
We encourage parents and guardians to monitor their children's online activities and to teach children about the importance of not sharing personal information online without permission. We support family privacy rights and are committed to protecting children's privacy in accordance with applicable laws.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Malaysia where our operations are based. These countries may have data protection laws that differ from those in your country. By using our website and services, you consent to the transfer of your information to these countries.
We take appropriate measures to ensure that your personal information receives an adequate level of protection regardless of where it is processed. This includes implementing appropriate safeguards such as standard contractual clauses, data processing agreements, and other mechanisms recognized by applicable data protection laws.
If you are located in the European Economic Area (EEA) or other jurisdictions with specific data transfer requirements, we will ensure that any transfers of your personal information comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) where applicable.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date, and we may also notify you via email or through a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website after we post changes to this Privacy Policy constitutes your acceptance of those changes.
If we make significant changes that materially affect your rights or the way we use your personal information, we will provide more prominent notice and may seek your consent where required by applicable law. You can determine when this Privacy Policy was last revised by checking the "Last Updated" date at the top of this page.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information provided below. We are committed to addressing your privacy concerns and will respond to your inquiries in a timely and professional manner.
You can reach us by email at info@poecilugdp.org, by phone at +60 3 8472 9156, or by mail at our address: Lot 47, Jalan Industri 8, Taman Industri Sungai Buloh, 47000 Petaling Jaya, Selangor, Malaysia.
We value your privacy and are dedicated to protecting your personal information. If you believe that we have not adequately addressed your privacy concerns, you may have the right to file a complaint with the relevant data protection authority in your jurisdiction.